{"id":7511,"date":"2021-09-14T13:06:07","date_gmt":"2021-09-14T10:06:07","guid":{"rendered":"https:\/\/houseplants.gr\/?page_id=7511"},"modified":"2025-10-20T12:12:10","modified_gmt":"2025-10-20T09:12:10","slug":"%cf%83%cf%85%cf%87%ce%bd%ce%ad%cf%82-%ce%b5%cf%81%cf%89%cf%84%ce%ae%cf%83%ce%b5%ce%b9%cf%82","status":"publish","type":"page","link":"https:\/\/houseplants.gr\/en\/%cf%83%cf%85%cf%87%ce%bd%ce%ad%cf%82-%ce%b5%cf%81%cf%89%cf%84%ce%ae%cf%83%ce%b5%ce%b9%cf%82\/","title":{"rendered":"F.A.Q.s"},"content":{"rendered":"

Are My Online Shopping Safe?<\/h4><\/i><\/div>

In our online store houseplants.gr, in collaboration with the reliable electronic transaction system of the National Bank of Greece, we have taken all the necessary measures so that your transactions and personal data remain secure.<\/p>\n<\/div><\/div>

Why does the availability of some plants stop?<\/h4><\/i><\/div>

The most common reasons why certain products are discontinued are:
\n\u2022 These products are not in demand so they are replaced by others that better meet customer preferences.
\n\u2022 Due to the seasonality of the plants, the products are depleted and replaced with a new base of the season.<\/p>\n<\/div><\/div>

When is my account charged?<\/h4><\/i><\/div>

Your account will be charged upon completion of your order and if you have agreed with the privacy policy and terms of use of houseplants.gr. For more information about the privacy policy and the terms of use of purchases in our online store click \u03b5\u03b4\u03ce<\/u><\/p>\n<\/div><\/div>

Can I modify or cancel my order?<\/h4><\/i><\/div>

\u039c\u03c0\u03bf\u03c1\u03b5\u03af\u03c4\u03b5 \u03bd\u03b1 \u03c4\u03c1\u03bf\u03c0\u03bf\u03c0\u03bf\u03b9\u03ae\u03c3\u03b5\u03c4\u03b5 \u03ae \u03bd\u03b1 \u03b1\u03ba\u03c5\u03c1\u03ce\u03c3\u03b5\u03c4\u03b5 \u03c4\u03b7\u03bd \u03c0\u03b1\u03c1\u03b1\u03b3\u03b3\u03b5\u03bb\u03af\u03b1 \u03c3\u03b1\u03c2 \u03ba\u03b1\u03c4\u03cc\u03c0\u03b9\u03bd \u03c4\u03b7\u03bb\u03b5\u03c6\u03c9\u03bd\u03b9\u03ba\u03ae\u03c2 \u03b5\u03c0\u03b9\u03ba\u03bf\u03b9\u03bd\u03c9\u03bd\u03af\u03b1\u03c2 \u03bc\u03b5 \u03c4\u03b7\u03bd houseplants.gr, \u03b5\u03af\u03c4\u03b5 \u03c4\u03b7\u03bb\u03b5\u03c6\u03c9\u03bd\u03b9\u03ba\u03ac \u03c3\u03c4\u03bf ……….<\/strong>, or by sending an email to\u00a0sales@houseplants.gr<\/strong>\u00a0and if the shipment of your order has not started.<\/p>\n<\/div><\/div>

How can I find out the exact amount I have been charged?<\/h4><\/i><\/div>

Upon completion of your order you will automatically receive an email from\u00a0houseplants.gr<\/strong>\u00a0, which details the details of your order as well as the exact amount that has been charged to your account.<\/p>\n<\/div><\/div>

Is there a partial refund of the amount I have been charged?<\/h4><\/i><\/div>

If an item is removed from your order before it is shipped, part of the amount charged to the account may be refunded. Our people will contact you by phone to complete the<\/p>\n<\/div><\/div>

In how many days will I receive my order?<\/h4><\/i><\/div>

In the packaging and execution of your orders a strict order of priority is observed. Once you have received the informative email that your order has been completed and we have sent it to you\u00a0voucher<\/strong>\u00a0<\/a>of the transport company, the order will arrive at your door within\u00a03-5<\/strong>\u00a0working days.<\/p>\n<\/div><\/div>

I want to order plants but I'm afraid. Will they arrive safe?<\/h4><\/i><\/div>
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Our plants are packaged in the best possible way so that they reach their destination safely and enjoy them for a long time. Of course, it should be borne in mind that plants are living organisms that can be affected by their transport, however once they are adequately watered and acclimatized to your space, you will<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n

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I want to pay by cash on delivery. Is it possible?<\/h4><\/i><\/div>
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Yes<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n

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The plant I received is not the same as the one I ordered. What am I doing ;<\/h4><\/i><\/div>
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Plants, as they are living organisms and not an industrial product, can not always have their external characteristics constant and there are always some differences both in the plants of the same batch and compared to the photo we have posted on our site. For more information on the return policy click here.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n

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The plant I received has a different height than the one I ordered. What am I doing ;<\/h4><\/i><\/div>
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The plant is measured by the supplier and we always refer to it with a deviation of 1-10 cm. Also, the measurement is sometimes made from the base of the pot to the final height and sometimes in the part of the plant that is outside the pot depending on the type of plant. Houseplants.gr is not responsible for the listed amount as it is the responsibility of the supplier. For more information on the return policy click here.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n

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The plant I received is not in good condition. What am I doing ;<\/h4><\/i><\/div>
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All the plants are packed and leave our store in excellent condition. Some plants, depending on the foliage or their physical condition are more sensitive than others to external factors such as temperature, light, transport, etc.
\nWe recommend that you place your plants in a basin of water so that they are well watered as soon as you receive them, especially if your purchase took place during the period of high outside temperature. Then follow a regular watering schedule according to the needs of the plant. Choose a bright spot in your space, but where the sun does not hit the foliage of the plants directly. Your plant will need a few days to acclimatize to its new home because it is a living organism.
\nFor more information on the return policy click here ..<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n

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How do I order the promotional products I see on Facebook and Instagram?<\/h4><\/i><\/div>
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To order the offer products you will need to send us your details, the shipping address and a contact phone with a message in the medium in which the offer was published and we will complete the ordering process from the store in contact with you.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n

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Does houseplants.gr have a physical store or does it only serve online?<\/h4><\/i><\/div>

Our store is located in Kozani, and you can visit us daily (Monday to Saturday), 09.00-20.00. However, we serve all of Greece through our online store www.houseplants.gr<\/p>\n<\/div><\/div>

I completed my order in your online store. And now what ;<\/h4><\/i><\/div>

You will initially receive an email from us with the details of your order, the amount of the charge as well as the shipping details. Once the payment is completed successfully, the order is automatically placed in the priority order for packaging and shipping. Once your order is ready to ship, you will receive a second email confirming your order details. Finally, you will receive another message with the voucher number of the postal company so that you can track the progress of the order if it leaves our store to come to you.<\/p>\n<\/div><\/div>

When will a product that is currently sold out be available again?<\/h4><\/i><\/div>

The quantities of our products are constantly updated, so in the coming days the products you are interested in are expected to be available again. In case a product is in short supply by the producer due to seasonality, we will immediately include it in our product range as soon as it is available again.<\/p>\n<\/div><\/div>

In which areas of Greece is the shipment made?<\/h4><\/i><\/div>

Shipments are made throughout Greece, in the areas accessed by the road network.<\/p>\n<\/div><\/div>

Do I transplant the plants I received?<\/h4><\/i><\/div>

It is not necessary to transplant your plants, however if you want to change the pot for aesthetic reasons, you will have to wait 10-15 days from the day you received them for the plants to acclimatize first to their new environment. Until then, make sure they are well watered as soon as you receive them and then follow a watering routine based on the needs of your plant.<\/p>\n<\/div><\/div>

What should I do when I receive my plants from your online store?<\/h4><\/i><\/div>

Place your plants in a basin of water so that they are well watered as soon as you receive them, especially if your purchase took place during the period of high outside temperature. Then follow a regular watering schedule according to the needs of the plant. Choose a bright spot in your space, but where the sun does not hit the foliage of the plants directly. Your plant will need a few days to acclimatize to its new home because it is a living organism. Give him time and care and he will not need anything else.<\/p>\n<\/div><\/div>

Are there any changes to the plants I have received?<\/h4><\/i><\/div>
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Due to the nature of the product, no changes are made to the plants. For more information on the return policy click\u00a0\u03b5\u03b4\u03ce<\/u>.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n

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Who pays for the shipping costs?<\/h4><\/i><\/div>
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The amount of your transfer is announced before you complete your purchases in our online store so that you know the exact amount of the charge.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n

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<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"\u0395\u03af\u03bd\u03b1\u03b9 \u03bf\u03b9 \u03b7\u03bb\u03b5\u03ba\u03c4\u03c1\u03bf\u03bd\u03b9\u03ba\u03ad\u03c2 \u03bc\u03bf\u03c5 \u03b1\u03b3\u03bf\u03c1\u03ad\u03c2 \u03b1\u03c3\u03c6\u03b1\u03bb\u03b5\u03af\u03c2;\u03a3\u03c4\u03bf \u03b7\u03bb\u03b5\u03ba\u03c4\u03c1\u03bf\u03bd\u03b9\u03ba\u03cc \u03bc\u03b1\u03c2 \u03ba\u03b1\u03c4\u03ac\u03c3\u03c4\u03b7\u03bc\u03b1 houseplants.gr, \u03c3\u03b5 \u03c3\u03c5\u03bd\u03b5\u03c1\u03b3\u03b1\u03c3\u03af\u03b1 \u03bc\u03b5 \u03c4\u03bf \u03b1\u03be\u03b9\u03cc\u03c0\u03b9\u03c3\u03c4\u03bf \u03c3\u03cd\u03c3\u03c4\u03b7\u03bc\u03b1 \u03b7\u03bb\u03b5\u03ba\u03c4\u03c1\u03bf\u03bd\u03b9\u03ba\u03ce\u03bd \u03c3\u03c5\u03bd\u03b1\u03bb\u03bb\u03b1\u03b3\u03ce\u03bd \u03c4\u03b7\u03c2 \u0395\u03b8\u03bd\u03b9\u03ba\u03ae\u03c2\u2026","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-7511","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/houseplants.gr\/en\/wp-json\/wp\/v2\/pages\/7511","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/houseplants.gr\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/houseplants.gr\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/houseplants.gr\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/houseplants.gr\/en\/wp-json\/wp\/v2\/comments?post=7511"}],"version-history":[{"count":16,"href":"https:\/\/houseplants.gr\/en\/wp-json\/wp\/v2\/pages\/7511\/revisions"}],"predecessor-version":[{"id":10394,"href":"https:\/\/houseplants.gr\/en\/wp-json\/wp\/v2\/pages\/7511\/revisions\/10394"}],"wp:attachment":[{"href":"https:\/\/houseplants.gr\/en\/wp-json\/wp\/v2\/media?parent=7511"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}