F.A.Q.s

In our online store houseplants.gr, in collaboration with the reliable electronic transaction system of the National Bank of Greece, we have taken all the necessary measures so that your transactions and personal data remain secure.
Οι συνηθέστεροι λόγοι για τους οποίους σταματάει η διάθεση συγκεκριμένων προϊόντων είναι οι εξής: • Τα συγκεκριμένα προϊόντα δεν έχουν ζήτηση έτσι αντικαθίστανται από άλλα που ανταποκρίνονται καλύτερα στις προτιμήσεις των πελατών. • Λόγω της εποχικότητας των φυτών τα προϊόντα εξαντλούνται και αντικαθίστανται με νέα βάση της εποχής.
Your account will be charged upon completion of your order and if you have agreed with the privacy policy and terms of use of houseplants.gr. For more information about the privacy policy and the terms of use of purchases in our online store click εδώ
Μπορείτε να τροποποιήσετε ή να ακυρώσετε την παραγγελία σας κατόπιν τηλεφωνικής επικοινωνίας με την houseplants.gr, είτε τηλεφωνικά στο 24610 38756, or by sending an email to [email protected] and if the shipment of your order has not started.
Upon completion of your order you will automatically receive an email from houseplants.gr , which details the details of your order as well as the exact amount that has been charged to your account.
If an item is removed from your order before it is shipped, part of the amount charged to the account may be refunded. Our people will contact you by phone to complete the
In the packaging and execution of your orders a strict order of priority is observed. Once you have received the informative email that your order has been completed and we have sent it to you voucher of the transport company, the order will arrive at your door within 3-5 working days.
Our plants are packaged in the best possible way so that they reach their destination safely and enjoy them for a long time. Of course, it should be borne in mind that plants are living organisms that can be affected by their transport, however once they are adequately watered and acclimatized to your space, you will
Plants, as they are living organisms and not an industrial product, can not always have their external characteristics constant and there are always some differences both in the plants of the same batch and compared to the photo we have posted on our site. For more information on the return policy click here.
The plant is measured by the supplier and we always refer to it with a deviation of 1-10 cm. Also, the measurement is sometimes made from the base of the pot to the final height and sometimes in the part of the plant that is outside the pot depending on the type of plant. Houseplants.gr is not responsible for the listed amount as it is the responsibility of the supplier. For more information on the return policy click here.
Όλα τα φυτά συσκευάζονται και φεύγουν από το κατάστημα μας σε άριστη κατάσταση. Κάποια φυτά, ανάλογα του φυλλώματος ή της φυσικής τους κατάστασης είναι πιο ευαίσθητα από άλλα σε εξωτερικούς παράγοντες όπως η θερμοκρασία, το φως, η μεταφορά, κα. Εμείς σας προτείνουμε να τοποθετήσετε τα φυτά σας σε μια λεκάνη με νερό ώστε να ποτιστούν πολύ καλά αμέσως μόλις τα παραλάβετε, ιδίως εάν η αγορά σας πραγματοποιήθηκε κατά την περίοδο υψηλής εξωτερικής θερμοκρασίας. Στη συνέχεια ακολουθήστε σταθερό πρόγραμμα ποτίσματος ανάλογα με τις ανάγκες του φυτού. Επιλέξτε ένα φωτεινό σημείο του χώρου σας, όπου όμως ο ήλιος δεν χτυπάει άμεσα στο φύλλωμα των φυτών. Το φυτό σας θα χρειαστεί λίγες μέρες έως ότου εγκλιματιστεί στο νέο του σπίτι διότι είναι ζωντανός οργανισμός. Για περισσότερες πληροφορίες σχετικά με την πολιτική επιστροφών πατήστε εδώ..
To order the offer products you will need to send us your details, the shipping address and a contact phone with a message in the medium in which the offer was published and we will complete the ordering process from the store in contact with you.
Our store is located in Kozani, and you can visit us daily (Monday to Saturday), 09.00-20.00. However, we serve all of Greece through our online store www.houseplants.gr
You will initially receive an email from us with the details of your order, the amount of the charge as well as the shipping details. Once the payment is completed successfully, the order is automatically placed in the priority order for packaging and shipping. Once your order is ready to ship, you will receive a second email confirming your order details. Finally, you will receive another message with the voucher number of the postal company so that you can track the progress of the order if it leaves our store to come to you.
The quantities of our products are constantly updated, so in the coming days the products you are interested in are expected to be available again. In case a product is in short supply by the producer due to seasonality, we will immediately include it in our product range as soon as it is available again.
Shipments are made throughout Greece, in the areas accessed by the road network.
It is not necessary to transplant your plants, however if you want to change the pot for aesthetic reasons, you will have to wait 10-15 days from the day you received them for the plants to acclimatize first to their new environment. Until then, make sure they are well watered as soon as you receive them and then follow a watering routine based on the needs of your plant.
Place your plants in a basin of water so that they are well watered as soon as you receive them, especially if your purchase took place during the period of high outside temperature. Then follow a regular watering schedule according to the needs of the plant. Choose a bright spot in your space, but where the sun does not hit the foliage of the plants directly. Your plant will need a few days to acclimatize to its new home because it is a living organism. Give him time and care and he will not need anything else.
Due to the nature of the product, no changes are made to the plants. For more information on the return policy click εδώ.
The amount of your transfer is announced before you complete your purchases in our online store so that you know the exact amount of the charge.
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