Terms of use

Please read the terms and conditions of use carefully before using this website. The use of the houseplants.gr website implies the acceptance of the following terms. If for any reason you do not unconditionally accept the terms of use, please do not use this website.

Houseplants.gr (hereinafter "website") is the property of the sole proprietorship under the name "Nursery Patsilia", Patsilias Paraskevas of Emmanoui, NURSERY - GARDEN TOOLS based in Kolokotroni and Schliemann corner, Kozani, Kozani, with VAT number of Kozani Tax Office.

Houseplants.gr is the online store of the company "Nursery Patsilia" and provides users with the opportunity to be informed about plants, aerial plants, orchids, tools and gardening items, and gives the opportunity to purchase them. The website houseplants.gr sells these goods using the technology and the low operating costs offered by the internet, in order to offer all customers the products at the best available prices.
The pricing policy of the online store houseplants.gr is independent of that of the nursery and the business store and in many cases different.

Copyright.
The whole of this website, including photos, images, texts, graphics, source code, databases, plans, news, illustrations, software, applications, services and all kinds of files and content, is the intellectual property of houseplants.gr and / or its licensors, after obtaining the necessary permission from them to post on the website, and is governed by Greek, European and international intellectual property provisions. Therefore, reproduction, republishing, copying, storage, sale, transmission, distribution, publication, execution, translation, modification in any way, in whole, in part or in summary without the prior written permission of the proprietor / holder is expressly prohibited. Exceptionally, it is permissible to individually store a single copy of the content of the website on a simple personal computer, only for personal and in no case for public or commercial use, without prejudice in any way the relevant copyrights and industrial property. In this case, the deletion of the indication of its origin from houseplants.gr is explicitly prohibited. Also, any images or logos and insignia representing third parties, as well as their products or services, are exclusive trademarks, protected by their respective trademark laws. Their appearance on houseplants.gr should in no way be construed as a transfer and / or assignment of their license and / or right of use.

Obligations of users
The use of houseplants.gr must be done for exclusively legal purposes and in a way that does not restrict or prevent its use by third parties. The users of houseplants.gr are obliged to use this website in accordance with these terms and not in a way that causes damage or malfunction in it, affecting its proper and orderly operation.

Eligibility to use the website - Protection of Minors
This site is not intended for minors. The services and products of the website are intended only for adults over eighteen (18) years. Therefore, adults are required by law to protect underage internet users who may have access to our website. Houseplants.gr does not bear any responsibility for any use of this website by minors and the consequent purchase by them of products that are available on it.

Product description
Houseplants.gr tries to be as accurate as possible regarding the characteristics of the products that appear in our Online Store. However, we would like to clarify that houseplants.gr sells products that are divided into two categories: one category includes all plants (aerial plants, orchids, houseplants) and the other types of decoration, maintenance and care of plants. Regarding the description of the decoration, maintenance and care products, this is quoted as received by us from the production / construction company, houseplants.gr does not bear any responsibility for an inaccurate description of the product by the production / construction company. In the case of plants, the description of the products may not be completely accurate and the following conditions apply:
We try to give consumers the best possible description and illustration of plants sold through houseplants.gr, but this description can not be completely accurate due to the nature of the products.
The photos of plants (ie live goods) displayed on houseplants.gr can offer the consumer only an assessment of the characteristics of the plant, at a certain level of maturity and at a specific location. Depending on the maturity of the plant that eventually reaches the consumer, the goods that eventually reach the consumer may have exclusions from the image. There are also often small deviations in the color of the flower, which has to do on the one hand with the uniqueness of each plant, and on the other with the photographic representation of the flowers, which is not always accurate.
The dimensions of the plants can not be exact. Small differences in height, shape and color between plants are inevitable, so we make every effort to get the plants to you with the exact characteristics listed in the online store. Nevertheless, small differences in the size and shape of the plants often occur.

Product Purchase - Payment Methods - Return Policy
The products posted on houseplants.gr are presented with retail prices including VAT. In addition to the retail cost, each user / customer pays the shipping cost, when it exists, the amount of which will be notified before the final submission of the order. The company can modify the prices of its products. Any modification will not affect existing orders that are being processed or shipped.
Payment for the products can be made in one of the following ways: credit or debit card, deposit in a bank account and payment via PayPal. After the completion of the order, an email will be sent to the customer confirming his order which will include all the above payment methods.
Upon receipt of the product, the customer is responsible to check if the packaging is intact and if the condition of the products received is the desired or there are any obvious problems or defects of the product so as not to lose the rights under the law on defective products .
If the user / customer after receiving the order wishes to return a product the company follows a policy regarding the returns of products sold through its website which is in accordance with European and Greek consumer protection legislation. (Note that for the return of plants there are special conditions that have to do with the nature of the product, which are listed immediately below.) In this case the customer will be able to return the product within (3) three calendar days from receipt as shown by the statements of the transport company from which it received it. The product to be returned must be in excellent condition and in intact packaging and not used. In this case, the customer bears the shipping costs to the company.
No refunds will be given to any product if it has been used or its packaging has been altered in any way. In case a product proves to be defective it is subject to any warranty of the company that produced it and the responsibility for repair and / or replacement belongs to it. Refunds are usually made within 10 days of returning the product and checking its completeness.
Regarding the return of plants (aerophytes, orchids, houseplants) sold by houseplants.gr, there are special conditions for the return of products, as these are living organisms that can not be considered common consumer products. Special conditions for plant return are as follows:

Cancellation before sending the plant order:

Plant order can be canceled up to the time before the plant is shipped. We reserve the right to charge for the cancellation of the order an amount of up to 50% of its purchase value for plants which are sent upon special order, or have the indication that they can be sent only after 1-2 weeks. These are plants that are planted exclusively on behalf of the consumer and the amount charged at the time of cancellation depends on the costs that have already arisen until the cancellation of the order, as well as on its maintenance costs.

Cancellation after sending the plant order:

Our company makes every effort to ensure the quality and viability of the plants it markets. For this reason, each plant is thoroughly examined upon receipt by the supplier and within a few hours is re-inspected to be in the same excellent condition before being packaged and sent to the final recipient by houseplants.gr. Plant packaging is a process that we are constantly researching in order to achieve the optimal level of ventilation and stabilization of plants in it.

For each plant that we pack, all the prescribed control steps are carried out so that the plants are visibly healthy and perfectly to be sent and we have previously checked their durability during their shipment in the package.

We note that plants are living organisms and therefore we can not fully control and predict their behavior when changing environmental conditions. We remind you that from the moment the plants leave the company and are received by the respective courier company, the responsibility for their transfer lies solely with their buyer (customer) and houseplants.gr bears no responsibility during their transfer.

In case you receive a plant within 3 days from the day the plant came out of the houseplants.gr store and you consider that the plant is defective in nature or we have sent you a different plant from the one you ordered, the procedure we follow as Return policy is as follows:

Within 24 hours from the time of receipt of the plant, send us an email to [email protected] with photos and videos of the plant with emphasis on the points where you consider that there is a defect. Houseplants.gr reserves the right to request additional visual material for investigation.
We receive the material you sent us and we examine the quality control stages of your order as well as the entire receipt batch from the supplier.
Then we contact you and:

a. In case we have sent you another plant than the one you ordered, we will bear the shipping costs so that you can send us back the wrong plant and if we receive it, we will resend the plant you originally ordered or refund your money to your account.

b. In case you have received the plant you ordered and you consider that the plant does not meet your personal expectations, the agricultural team of houseplants.gr examines if there is indeed a defect in your plant and the origin of the defect.

b.1.if the defect of the plant is valid and is due to the stages of its production, the first available representative of the customer service department of houseplants.gr will contact you to find the best solution for your compensation and of course to agree on its return plant you received, to give you instructions for its temporary care and how to package it. We intend to refund the amount you paid for the purchase of the plant, provided that the plant will return to us in the same condition we sent you, and not worse. We reserve the right to refuse the refund of the money you paid for the purchase of the plant, if it does not reach our hands in the condition that we sent it to you.

b.2. if the defect of the plant is valid and is due to the conditions of its transport, houseplants.gr is not responsible and does not undertake its compensation. In this case, we will stand by you and your plant and we will provide you with supportive advice so that you can take care of your plant immediately and it can return to its excellent and perfect condition.

In general, in case three (3) days have passed since the receipt of the plant (or the 1st attempt of delivery by the transport in case it did not find you at the stated address), it is considered that you have expressed your satisfaction with the plant, that you acknowledge that this is a fragile and consumable product and that houseplants.gr does not bear any responsibility for the way you treat and care for the plant. Therefore houseplants.gr does not bear any responsibility in case the plant does not thrive.

Houseplants.gr reserves the right to make any changes to its Online Store, its commercial policy and the Terms of Use at any time it deems necessary without any notice.

Cancellation after sending the order of plants / Refusal of receipt
In case the shipment of the order is made and the receipt is denied for any reason, houseplants.gr does not bear any responsibility and in no case undertakes its compensation.
Disclaimer and Limitation of Liability
Users agree that the use of the website is at their own risk. Indicatively and not restrictively, the company does not make statements and guarantees of non-violation or absence of hidden or other defects of accuracy or absence of errors whether they are recognizable or not. The company therefore disclaims any liability regarding: a) errors, inaccuracies or loss of content of the website and / or posts of users, b) any damage resulting from the use of the website, correct and / or not, c) unauthorized access or use of the server to users' personal data; d) any interference, destruction, restriction and / or interruption of the services of the website; any third party uses, has used and / or will use the Website, f) any mistake or omission in the content, and / or any loss or damage resulting from the use of this content. Also, the company can not guarantee the availability and / or price stability of the products available through its website.
Use of this website does not imply liability for the use of the Internet which is a means outside the jurisdiction and control of the business. Therefore houseplants.gr is not responsible for any delays, failures, interruptions, or damages of any data or information related to the Internet.
The users of the website explicitly accept that the company, as a reseller of decoration, care and plant care items, is not responsible in any way and for any reason for problems that may arise regarding the quality and functionality of the products it markets. Therefore the company is not responsible in any way for actions, omissions, mistakes, guarantees, claims, violations, negligence of its suppliers and / or for injury, death, property damage, other damage, expense that may arise from the above. Also, the company does not give any guarantee for the items it trades, the guarantee of which is borne exclusively by the companies that produce them. Based on the same reasoning, the lack of availability of the products that appear on the company's website does not burden it with any responsibility and / or obligation towards users.
The use of this website is made with the unconditional agreement of the users that the company can not be considered responsible in any case for any and any direct and / or indirect, additional and / or ancillary, positive and / or negative damage due to the above use even if the company is aware of the potential for such losses.

Applicable law
The company is a Greek company and therefore its operation is governed by Greek, European and international law. In case of dispute or dispute between the company, or the website houseplants.gr, with any third party or third parties, the substantive courts of Serres are appointed to resolve it, unless the company itself chooses otherwise. We expressly declare to you that in any case of dispute / dispute, an attempt will be made first to resolve the dispute out of court. For any eventual and / or subsequent dispute, dispute or dispute, the Greek judicial system will be responsible, whether it concerns the trial or the arbitration / mediation between the parties. In particular, for matters relating to a dispute or dispute relating to the internet, the general rules of Greek Civil and Criminal Procedure, as well as of Public and International Private Law, will apply.

Electronic communications
When you visit it, send orders or emails, contact houseplants.gr electronically.
Therefore, you accept the right of houseplants.gr, respectively, to communicate with you electronically.
You agree in advance that such electronic communications and the information transmitted through them meet the applicable legal requirements and rules regarding the exchange of such communications in writing.

Cookies
Houseplants.gr uses cookies to identify its users, ie small files that are automatically created on the hard drive of users' computers when they visit the website. These files may contain information such as your IP address, as well as information about whether your device has software to access certain information, unique device ID and device type, domain, type and language of an Internet program. browser, operating system and system settings, country and time zone, previous visits to websites, information about your interaction on our websites, such as number of clicks, purchases, declared preferences and access times and related URLs. In no case are they harmful to users' computers. Users have the option to disable them from their browser if they do not want to use them. In this case, however, they may not be able to use the services of the website. We use cookies to monitor the use of our websites by our customers, as well as to understand their preferences. This allows us to provide services to our customers and improve their online experience.

Links
The Website may post regular or permanent links to third party websites or affiliate sites (affiliates and / or advertisers). The availability, content, privacy policy (protection of personal data), quality and completeness of these websites or websites is not controlled and therefore there is no responsibility of houseplants.gr for the provision of these services. In no event may the company agree or accept the content and / or services of these websites or websites, and / or in any way related to those referenced by the links posted on its website.

Language
The terms and conditions of use of the website are formulated in Greek. Therefore, in case of discrepancy between the Greek text and any translation, the Greek text shall prevail.

Modification of Terms and Conditions of Use
The terms and conditions of use of this are governed by Greek, European and international law. Therefore, any provision of the above becomes contrary to law, automatically ceases to be valid and is removed from this, without in any way affecting the validity of the other terms. This constitutes the entire agreement between houseplants.gr and the users / customers of the website and its services and binds only them. No modification of these terms will be considered and will not form part of this agreement unless it has been formulated in writing and incorporated into it.